This page explains how to delete your account in the NOTMADE app (Google Play, by House of Notmade Studio) and on notmade.in and uae.notmade.in. One NOTMADE account is used for the India and UAE stores, so deleting it removes it from both.
Delete in the app
- Open the NOTMADE app and sign in.
- Go to Account, then Delete account (under Legal).
- Read what will be removed and confirm with the 6-digit code we email to the address on your account.
Your account is deleted straight away, you are signed out on every device, and we send a confirmation email to that address. If your account has no email address, contact us at care@notmade.in instead.
Request deletion without the app
Fill in the form below, or email care@notmade.in from the email address on your account with the subject “Account deletion request”. If you no longer have access to that inbox, tell us and we will verify your identity another way (for example with an order number and the phone number used on it) before deleting anything.
How long it takes
- In the app: straight away, once you enter the code.
- By email or this form: we act on requests within 30 days and confirm by email.
- Open orders come first. You can't delete your account while an order is being prepared or is on its way, or while a return or refund is still open, because you would lose its tracking or your refund. Once they are delivered or closed, you can delete it.
What is removed
Your account record is anonymised: your personal details are removed from it, but the record itself stays so that the orders we must keep still add up. It can no longer be signed in to, and signing up again with the same email starts a new, empty account.
- Your name (replaced with “Deleted customer”), email address and phone number
- The address, city and pincode on your profile, and your profile photo
- Your password and any Google sign-in link
- Saved delivery addresses, your wishlist and your saved cart
- Your sign-in sessions on every device, and the device tokens used to send you push notifications
- Your newsletter signup, sign-in codes and password reset links
- Your wallet balance and store credit, which cannot be recovered
We don't store payment cards: payments are made on our payment provider's secure page.
What we keep, and why
These records stay linked only to the anonymised account record, never to a new account.
- Orders and invoices (order number, items, amounts, and the billing and delivery details printed on the invoice), kept for as long as tax and accounting law requires, then deleted.
- Returns and refunds, including disputed ones, kept with the order they belong to, for the same period, as tax and consumer law require.
- Wallet transaction history (credits, debits and refunds to your wallet), kept as an accounting record for the same period. The balance itself is gone.
- Unboxing videos you uploaded for a return are not removed when you delete your account. They are deleted automatically 90 days after we decide the return (or 90 days after you sent it, if it was never decided).
- Messages you sent to support, including your deletion request, kept only as long as reasonably necessary to resolve them, then deleted.
- Usage analytics (pages and shopping steps) are not removed when you delete your account. They never hold your name or address, store any email or phone number only as a one-way coded value, and are deleted automatically after 13 months. Unfinished checkouts, which hold only a masked email or phone, are deleted 90 days after their last update.
- A record of the deletion (account number, store, how many records were removed and a one-way coded value of your email, never the email itself), kept so we can show your account was deleted.
Your notification and analytics choices in the app are stored only on your phone. They are removed when you uninstall the app or clear its data.
Delete some data without deleting your account
- Remove saved addresses: Account → Saved addresses (on the web: Addresses).
- Clear your wishlist: remove items in Wishlist.
- Stop analytics: Account → Security and privacy → Share usage analytics off.
- Stop notifications: Account → Notifications, or in your phone's settings.
- For anything else, email care@notmade.in.
Questions: care@notmade.in. Read our privacy policy.