Refund policy

At NOTMADE, we're committed to delivering the best quality products and a smooth shopping experience. We offer returns and exchanges within 3 days of delivery. For any cancellation, size exchange, or return request, reach out to us at care@notmade.in.

Cancellation Policy

1. Orders can be cancelled only before they are dispatched. Because of our fast dispatch and hyperlocal delivery timelines, cancellation windows are short — so please raise your request as early as possible.

2. To cancel an order, contact us right away at care@notmade.in or on WhatsApp at +91 93548 52701 with your order ID.

3. Once an order has been dispatched or handed over for delivery, it can no longer be cancelled. In such cases, you may raise a return or exchange request, subject to the eligibility conditions below.

4. Prepaid orders: If cancelled before dispatch, the full amount will be refunded to your original payment method within 2–3 business days.

5.COD (Cash on Delivery) orders: These can be cancelled free of charge before dispatch. Repeated refusal or non-acceptance of COD orders on delivery may lead to restrictions on future COD orders.

NOTMADE reserves the right to cancel any order due to stock unavailability, pricing or listing errors, delivery-area limitations, or suspected fraudulent activity. If such an order was prepaid, a full refund will be issued to the original payment method.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and the invoice must be included.
The request must be raised within 3 days of receiving the order.
Products showing signs of use, perfume, stains, washing, damage, or alteration will not be accepted.

Every product goes through a strict quality check before dispatch.

Exchange Policy

Exchanges are applicable only for size-related issues.
Exchange requests are subject to stock availability.
Once the returned item passes quality inspection, the replacement order will be processed within 24 hours.

Refund Policy

Refunds are applicable only for approved return cases.
After successful quality verification, the refund will be initiated to the original payment method within 2–3 business days.
Shipping charges are non-refundable.

Non-Returnable Items

The following products are not eligible for return or exchange:

Products purchased during a sale or promotional offer.
Items damaged due to customer handling.
Products without original packaging or tags.

Additional Information

Minor stitching variations, loose threads, fabric creases, or slight transit wear are natural in apparel and will not be considered defects.

For any assistance, feel free to contact our support team at care@notmade.in.